Terms and Conditions

Except as otherwise expressly agreed, Gia Linh Travel Co. Ltd. and its client (or “Client”) and/or Agent (or “Agent”) agree that the terms and conditions for the services rendered by Gia Linh Travel to the Client, whether on an individual or a tour basis (or the “Services”) shall be governed by the Booking Conditions set out below and that the said Booking Conditions shall form an entire part of the service contract, whether verbal or written, entered into between Gia Linh Travel and the Client/Agent.
Validity:

All prices quoted to the Client/Agent are on a net basis and in United States Dollars and valid according to the date specified on the Gia Linh Travel printed tariffs and/or quotation and/or invoice issued to the Client/Agent. Gia Linh Travel warrants that the prices or rates quoted to the Client/Agent are correct at the time of issuance of the Client’s/Agent’s quotation and/or invoice but are subject to change in line with market, tax or currency fluctuation, with or without prior notice.

Reservation and Confirmation:

Reservations are to be made to our office or to our appointed General Sales Agent. Upon confirmation of a reservation, a 30% (thirty percent) deposit is requested, and the total package tour price for the Services should be paid at least 45 days (forty five days) prior to client's arrival in the destination country or starting date of the tour, or otherwise Gia Linh Travel may at their sole discretion cancel the bookings without any refund of sums already paid to our company by the Client/Agent. Gia Linh Travel also reserves the right to change any arrangement (including tours, programmes, prices and services) in the best interest of its Client/Agent, with or without prior notice.

Payment:

Except as otherwise agreed by Gia Linh Travel, Client’s payment shall be executed by cash, credit card. Except for cash payment, a service charge may apply. In cases where credit facilities have been agreed with the Client/Agent, payment shall be executed by swift or telegraphic transfer to the appropriate Gia Linh Travel's bank account. Any bank charges levied by the sending bank relating to transfers to Gia Linh Travel must be paid by the Client/Agent.

Payment by bank credit card

When you make payment by credit card. We request our Agent/Clients to settle a deposit of 30% of the total price to book the agreed tour(s). Agent/Clients can settle the outstanding amount of the tour (70%) when Agent/Clients are in Vietnam. We'll attach a file for the Credit Card Authorization to Agent/Clients and Agent/Clients will need to  fill it in and fax it back to Gia Linh Travel including both side of the credit card. Payments by credit cards will incur 3% (for MasterCard or Visa) for the bank fees.

Cancellation:

Save for the case where a Client/Agent loses its deposit as mentioned above, charges for cancellation of bookings are not levied by our company if hotels, carriers and other contractors apply charges for cancellation, the Client/Agent shall be liable to pay those charges to Gia Linh Travel or to the concerned parties directly as the case may be.

In generally, If Client/Agent cancel your contract at any time up to 45 days before your departure for Vietnam, we'll charge Client/Agent 15% of the total amount.

If Client/Agent cancel your contract at any time after 45 days before the date of departure for Vietnam, all monies that Client/Agent have transferred will be returned less 30% of the total price of your holiday and the transfer fees levied by Gia Linh Travel bank.

If Client/Agent cancel your contract at any time after 7 days before the date of departure for Vietnam, all monies will be stay at Gia Linh Travel bank account.

In the case, Client/Agent want to keep your booking till the next time, we'll happy to keep it as a deposit for Client/Agent. However, a new quotation will be re-quoted basing on your new arrival date.

Vouchers:

Vouchers for booking arrangements and a copy of the Client’s itinerary will be issued to the Client on arrival by a Gia Linh Travel representative.

Liability:

Gia Linh Travel shall always do its utmost to provide the Services to the best of its capacity and upon the satisfaction of the Client. It is the understanding of the Parties that Gia Linh Travel acts as an intermediary between the Client/Agent and airlines, hotels, transport operators, local tourist offices and other contractors providing the Services to the Client.  Our company shall in no event be liable to the Client/Agent, by reason of breach of Services or unsatisfactory Services provided to the Client by third parties or by way of indemnity or in tort or otherwise, for any loss, injury, damage, delay, change in schedule or other adverse events which are beyond the control of our company and/or sustained by an act or default of any person or company providing the Services to the Client. The Client/Agent warrants that Gia Linh Travel shall not be responsible and/or liable for additional expenses and/or damages incurred due to any delay, accidents, natural disaster, political action or unrest.

Claims:  

All disputes, claims and litigation regarding the Services shall first be settled by way of negotiation and mutual understanding.  In the event such negotiation and mutual understanding would fail, the disputes, claim or litigation shall be finally settled by local arbitration in Vietnam, Cambodia, Laos. All claims must be submitted in writing within 30 days after the end of the Services.